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Thapelo M

1 reviews | Active since Jul 2019

27 Mar 2026, 11:57

cell c

Honestly really disappointed with Cell C.

When you sign up for a contract, they take all your information properly and everything seems fine. But when it comes time to actually deliver, suddenly the details are wrong? That makes no sense.

What’s even worse is instead of owning up to the mistake, it feels like they just pass the blame around. It honestly comes across like there’s a lack of attention to detail or people just not doing their jobs properly.

This kind of thing shouldn’t be happening, especially with something as simple as customer information. Really frustrating experience.

0
Replies (4)
Cell C
Cell C's reply27 Mar 2026, 13:27
Official
Dear Thapelo Motsepe,

Thank you for reaching out and for sharing your experience. We sincerely apologise for the frustration and inconvenience caused, particularly regarding how your application and delivery details were handled. This is certainly not the level of service we aim to provide.

To assist you further and investigate this matter thoroughly, we kindly request a bit more information. Please confirm how your application was submitted, whether it was in-store, online, or telephonically. Additionally, please provide us with your ID number so we can trace the application and follow up accordingly.

We look forward to resolving this for you as quickly as possible.

Kind regards,
Cell C | GM
Cell C
Cell C's reply30 Mar 2026, 11:07
Official
Dear Thapelo M,

Kindly note that our support team tried reaching you with no success on ***. Please provide an alternative contact number you're reachable on and convenient time to call via private reply.

Regards,
Cell C | PN
Cell C
Cell C's reply31 Mar 2026, 11:12
Official
Dear Thapelo Motsepe,

Our team attempted to contact you again on *** but was unsuccessful. Kindly provide a convenient time for us to reach you or an alternative contact number so that we can assist you effectively.

Regards,
Cell C | GN
Cell C
Cell C's reply01 Apr 2026, 09:46
Official
Dear Thapelo M,

Please note that our support team is still unable to reach you. Could you kindly provide an alternative contact number where you can be reached, as well as a convenient time for us to call via private reply?

Regards,
Cell C | PN