TG
Thandekile G
1 reviews | Active since Nov 2024
17 Dec 2024, 16:09
Cell C
I had a cellphone contract with cell c, it ended September but due financial strain i reversed the last payment of 200 hoping they will debit me the next month, which they did not. After a few weeks was getting calls from attorney's telling me i was handed over and was supposed to pay 270 which i agreed to be debited on payday. Now I've being getting calls on a daily with different amounts. I have a contract with Vodacom never had issues even when i skipped a month they would double debit me the next month.
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Cell C's replyOfficial
17 Dec 2024, 16:17Dear Thandekile,
Thank you for reaching out and sharing your experience with us. We sincerely apologize for any inconvenience or confusion caused by the recent calls and payment issues regarding your Cell C account.
We understand that financial strain can sometimes cause difficulties with payments, and we regret that this situation has led to frustration for you. It is certainly not our intention to cause you further distress. We have escalated your concern to our relevant department for a thorough review of your account and payment history.
Please rest assured that we are committed to resolving this matter and will be in touch with you directly to clarify the outstanding balance, as well as any discrepancies in the amounts you’ve been asked to pay.
We appreciate your patience while we work to resolve this, and if you have any further questions in the meantime, please don’t hesitate to contact us.
Regards,
Cell C | CW
Thank you for reaching out and sharing your experience with us. We sincerely apologize for any inconvenience or confusion caused by the recent calls and payment issues regarding your Cell C account.
We understand that financial strain can sometimes cause difficulties with payments, and we regret that this situation has led to frustration for you. It is certainly not our intention to cause you further distress. We have escalated your concern to our relevant department for a thorough review of your account and payment history.
Please rest assured that we are committed to resolving this matter and will be in touch with you directly to clarify the outstanding balance, as well as any discrepancies in the amounts you’ve been asked to pay.
We appreciate your patience while we work to resolve this, and if you have any further questions in the meantime, please don’t hesitate to contact us.
Regards,
Cell C | CW
Cell C's reply17 Dec 2024, 16:17
Official
Dear Thandekile,
Thank you for reaching out and sharing your experience with us. We sincerely apologize for any inconvenience or confusion caused by the recent calls and payment issues regarding your Cell C account.
We understand that financial strain can sometimes cause difficulties with payments, and we regret that this situation has led to frustration for you. It is certainly not our intention to cause you further distress. We have escalated your concern to our relevant department for a thorough review of your account and payment history.
Please rest assured that we are committed to resolving this matter and will be in touch with you directly to clarify the outstanding balance, as well as any discrepancies in the amounts you’ve been asked to pay.
We appreciate your patience while we work to resolve this, and if you have any further questions in the meantime, please don’t hesitate to contact us.
Regards,
Cell C | CW
Thank you for reaching out and sharing your experience with us. We sincerely apologize for any inconvenience or confusion caused by the recent calls and payment issues regarding your Cell C account.
We understand that financial strain can sometimes cause difficulties with payments, and we regret that this situation has led to frustration for you. It is certainly not our intention to cause you further distress. We have escalated your concern to our relevant department for a thorough review of your account and payment history.
Please rest assured that we are committed to resolving this matter and will be in touch with you directly to clarify the outstanding balance, as well as any discrepancies in the amounts you’ve been asked to pay.
We appreciate your patience while we work to resolve this, and if you have any further questions in the meantime, please don’t hesitate to contact us.
Regards,
Cell C | CW