KM
Kate M
1 reviews | Active since Jun 2018
26 Jun 2023, 22:32
Cell c ****
Very disappointed with the service I received from cell c as a customer of more than 7 years, I sent them an email on the 8th of MAY after my contract suddenly increased to R700 without any notification of an sort, sent them an email of which I received a reply that they would investigate and get back to me which to this date I am still waiting for feedback. If Ithis issue cannot be resolved by cell c, I will be forced to proceed and take the matter to the customer ombudsman, I am very annoyed to say the least
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Replies (1)KM
Kate M's updateReviewer Update
29 Jun 2023, 17:50My complain has still not been resolved, I was told that it was my responsibility to know that my contract is coming to an end and either cancel or change to another plan, I was told the upgrades /retention department was suppose to contact me or communicate, so they are shifting the blame instead of coming up with a solution . I have always been sent communication in a form of an sms or call to notify me that my contact is coming to an end and I would be offered other options in all these years that I have had this contract, I am very disappointed with the service and treatment from cell c, I would never recommend it to any of my family and friends and will definitely be taking this matter further as I will not pay the ridiculous amount that the contract has increased to.
KM
Kate M's update29 Jun 2023, 17:50
Reviewer Update
My complain has still not been resolved, I was told that it was my responsibility to know that my contract is coming to an end and either cancel or change to another plan, I was told the upgrades /retention department was suppose to contact me or communicate, so they are shifting the blame instead of coming up with a solution . I have always been sent communication in a form of an sms or call to notify me that my contact is coming to an end and I would be offered other options in all these years that I have had this contract, I am very disappointed with the service and treatment from cell c, I would never recommend it to any of my family and friends and will definitely be taking this matter further as I will not pay the ridiculous amount that the contract has increased to.