Cell C

I am residing in Cape Town. Since Friday 27 March 2020 I am not able to connect to Cell C FIBRE. Today I twice did the reset process and I still can't connect. I called the Cell C Fibre support but no answer. I called 084 145, my call was answered however I was informed that the Fibre support section is not available for the 21 day lockdown. How am I to get connected. Am I to be disconnected for the lockdown period wherein major decisions will be made concerning our lives.