CELL C DROPS THE BALL BIG TIME AND CONTRIBUTES TO THE SPREAD OF COVID 19

I have had the most ********** nightmare from CELL C, firstly it took them 3 days to send me a form for being moved from metro fibre to VUMATELl after I had to kick and scream through calls and emails costing me my hard earned money. Needless to say almost 2 weeks later I am still without WIFI connections whereas I only need remote activation as per explanation provided. I have dealt with different call center consultants plus their team leaders because their so called admin department is responsible fr generating the order plus liaising with the fibre company. We are living on he COVID 19 new normal necessitating remote schooling plus remote working for some of us but without WIFI how do my kids study remotely and how do I work remotely? Instead I am forced to continue exposing my family to COVID 19 by going to the office for internet connectivity. The said thing is that CELL C has decided not to take my calls by putting me on hold indefinitely or saying the team leader (Neville) is on another call or Mazisi is not in yet. I was told earlier this week that my issue has been escalated but such escalation has not borne any fruits because Johannes the admin manager has not resolved my activation with VUMATEL. I am home since yesterday, feeling sick and I hope I have not contracted COVID 19 because then it means the entire household will be sick. Cell C is not customer centric and I am not sure why they are still in business. Another friend had to wait a full month for assistance but sadly we still be charged via debit order regardless not to mention buying data and spending n calls following up. These people are not bothered at all. In fact the so called admin department came up with a flimsy excuse that Masego who was assigned my ticket was in hospital hence my ticket was not receiving attention. The question is, why did a team leader not pick up that the ticket was not receiving attention. I am not taking this whole issue of non performance lightly and have started engaging legal advice accordingly. Neville has also stopped taking my calls and is not responding to whatsapp messages because I guess I ma no longer his problem forgetting that I cannnot access the admin department. As a responsible citizen it is my responsibility to be vocal about this issue so that others do not fall for the same trap. The sales people over promises but the back office under delivers.