JP
Jeffrey P
1 reviews | Active since Jan 2017
18 May 2023, 14:50
Cell C drops the ball
I have been attempting to cancel a sim only data card which according to my latest statement the contract term has come to an end I keep getting told that the contract has been renewed and I need to pay a cancelation fee This is ***** as I never consented to a renewal of the contract or received any written notification plus when they reply there is never any proof attached with a renewal
Helpful (0)
Replies (20)0
Replies (20)
Cell C's replyOfficial
18 May 2023, 14:58Good day Jeffrey Powell
Thank you for reaching out.
To confirm is *** the number you need assistance with ?
Regards
NH
Thank you for reaching out.
To confirm is *** the number you need assistance with ?
Regards
NH
Best regards,
Cell C's reply18 May 2023, 14:58
Official
Good day Jeffrey Powell
Thank you for reaching out.
To confirm is *** the number you need assistance with ?
Regards
NH
Thank you for reaching out.
To confirm is *** the number you need assistance with ?
Regards
NH
Best regards,
JP
Jeffrey P's updateReviewer Update
18 May 2023, 15:03Good afternoon
The number in question is ***
The number in question is ***
JP
Jeffrey P's update18 May 2023, 15:03
Reviewer Update
Good afternoon
The number in question is ***
The number in question is ***
Cell C's replyOfficial
18 May 2023, 15:04Thank you, can we reach you on *** to assist ?
^NH
^NH
Best regards,
Cell C's reply18 May 2023, 15:04
Official
Thank you, can we reach you on *** to assist ?
^NH
^NH
Best regards,
JP
Jeffrey P's updateReviewer Update
18 May 2023, 15:13Yes this is my main number
JP
Jeffrey P's update18 May 2023, 15:13
Reviewer Update
Yes this is my main number
Cell C's replyOfficial
18 May 2023, 15:36 We'll be in touch.
^NH
^NH
Best regards,
Cell C's reply18 May 2023, 15:36
Official
We'll be in touch.
^NH
^NH
Best regards,
JP
Jeffrey P's updateReviewer Update
19 May 2023, 13:12The outcome of this matter
Cell C insists that I agreed to a upgrade but I never received any confirmation email which I would have immediately queried So now I sit with a contract I did not want till 2025 or pay a penalty to cancel
Well once my contracts are up I will no longer be a Cell C customer
Nor wil I recommend them to anyone after this
Cell C insists that I agreed to a upgrade but I never received any confirmation email which I would have immediately queried So now I sit with a contract I did not want till 2025 or pay a penalty to cancel
Well once my contracts are up I will no longer be a Cell C customer
Nor wil I recommend them to anyone after this
JP
Jeffrey P's update19 May 2023, 13:12
Reviewer Update
The outcome of this matter
Cell C insists that I agreed to a upgrade but I never received any confirmation email which I would have immediately queried So now I sit with a contract I did not want till 2025 or pay a penalty to cancel
Well once my contracts are up I will no longer be a Cell C customer
Nor wil I recommend them to anyone after this
Cell C insists that I agreed to a upgrade but I never received any confirmation email which I would have immediately queried So now I sit with a contract I did not want till 2025 or pay a penalty to cancel
Well once my contracts are up I will no longer be a Cell C customer
Nor wil I recommend them to anyone after this
Cell C's replyOfficial
19 May 2023, 13:27Dear Jeffrey Powell
Please note that our team will be investigating your query further as we need to retrieve the call recording for the upgrade processed, we will be in touch to provide final feedback.
Regards,
^TM
Please note that our team will be investigating your query further as we need to retrieve the call recording for the upgrade processed, we will be in touch to provide final feedback.
Regards,
^TM
Best regards,
Cell C's reply19 May 2023, 13:27
Official
Dear Jeffrey Powell
Please note that our team will be investigating your query further as we need to retrieve the call recording for the upgrade processed, we will be in touch to provide final feedback.
Regards,
^TM
Please note that our team will be investigating your query further as we need to retrieve the call recording for the upgrade processed, we will be in touch to provide final feedback.
Regards,
^TM
Best regards,
JP
Jeffrey P's updateReviewer Update
19 May 2023, 14:24They have retrieved the recordings and insist on saying I said yes to the upgrade. I am obtaining legal advice to see if a contact can be upgraded on basis of what was supposedly said on a voice recording but no written confirmation being sent of the new contract and subscriptions
JP
Jeffrey P's update19 May 2023, 14:24
Reviewer Update
They have retrieved the recordings and insist on saying I said yes to the upgrade. I am obtaining legal advice to see if a contact can be upgraded on basis of what was supposedly said on a voice recording but no written confirmation being sent of the new contract and subscriptions
Cell C's replyOfficial
19 May 2023, 14:35Good day Jeffrey
Thank you for reaching out.
Did you request to listen to the call?
Regards
NH
Thank you for reaching out.
Did you request to listen to the call?
Regards
NH
Best regards,
Cell C's reply19 May 2023, 14:35
Official
Good day Jeffrey
Thank you for reaching out.
Did you request to listen to the call?
Regards
NH
Thank you for reaching out.
Did you request to listen to the call?
Regards
NH
Best regards,
JP
Jeffrey P's updateReviewer Update
19 May 2023, 14:45No I did not as the person that contacted me said that I can request to listen to the call but basically the outcome will remain. I still maintain whatever the call supposedly said why there is no written confirmation. Only written email confirmation received was for the one of the contracts that I requested an upgrade on
JP
Jeffrey P's update19 May 2023, 14:45
Reviewer Update
No I did not as the person that contacted me said that I can request to listen to the call but basically the outcome will remain. I still maintain whatever the call supposedly said why there is no written confirmation. Only written email confirmation received was for the one of the contracts that I requested an upgrade on
Cell C's replyOfficial
19 May 2023, 16:01Do you want a copy of your contract?
^NH
^NH
Best regards,
Cell C's reply19 May 2023, 16:01
Official
Do you want a copy of your contract?
^NH
^NH
Best regards,
JP
Jeffrey P's updateReviewer Update
19 May 2023, 16:32Well it is a bit late now
Due to the fact that I wanted to cancel the card
Due to the fact that I wanted to cancel the card
JP
Jeffrey P's update19 May 2023, 16:32
Reviewer Update
Well it is a bit late now
Due to the fact that I wanted to cancel the card
Due to the fact that I wanted to cancel the card
JP
Jeffrey P's updateReviewer Update
19 May 2023, 16:36But rest assured now that the manner in which I am just going around in circles now and the way you handle this
When all my contracts are due they will definitely not be renewed with Cell C
When all my contracts are due they will definitely not be renewed with Cell C
JP
Jeffrey P's update19 May 2023, 16:36
Reviewer Update
But rest assured now that the manner in which I am just going around in circles now and the way you handle this
When all my contracts are due they will definitely not be renewed with Cell C
When all my contracts are due they will definitely not be renewed with Cell C
Cell C's replyOfficial
19 May 2023, 17:00As per final feedback from our Team:
· The customer was advised that we have listened to the call recoding and the customer did agree on the 3 contracts ***, *** and ***.· The customer was advised that on the call recoding he did agree that he will remain on the same package for all the 3 contracts and that he knows the Terms and conditions because his rushing into the meeting, then the agent advised that he will send him confirmation.· The customer was advised that if he wants to cancel the contract he must pay the settlement fee R2,633.49· The customer was advised that he did agree on the call recording and on our side we can’t see if the email was sent to him for confirmation.· The customer was advised that the call recording is attached and he can go to any Cell C store to listen to it.Case closed.
We apologize for the unpleasant experience.
^GN
· The customer was advised that we have listened to the call recoding and the customer did agree on the 3 contracts ***, *** and ***.· The customer was advised that on the call recoding he did agree that he will remain on the same package for all the 3 contracts and that he knows the Terms and conditions because his rushing into the meeting, then the agent advised that he will send him confirmation.· The customer was advised that if he wants to cancel the contract he must pay the settlement fee R2,633.49· The customer was advised that he did agree on the call recording and on our side we can’t see if the email was sent to him for confirmation.· The customer was advised that the call recording is attached and he can go to any Cell C store to listen to it.Case closed.
We apologize for the unpleasant experience.
^GN
Best regards,
Cell C's reply19 May 2023, 17:00
Official
As per final feedback from our Team:
· The customer was advised that we have listened to the call recoding and the customer did agree on the 3 contracts ***, *** and ***.· The customer was advised that on the call recoding he did agree that he will remain on the same package for all the 3 contracts and that he knows the Terms and conditions because his rushing into the meeting, then the agent advised that he will send him confirmation.· The customer was advised that if he wants to cancel the contract he must pay the settlement fee R2,633.49· The customer was advised that he did agree on the call recording and on our side we can’t see if the email was sent to him for confirmation.· The customer was advised that the call recording is attached and he can go to any Cell C store to listen to it.Case closed.
We apologize for the unpleasant experience.
^GN
· The customer was advised that we have listened to the call recoding and the customer did agree on the 3 contracts ***, *** and ***.· The customer was advised that on the call recoding he did agree that he will remain on the same package for all the 3 contracts and that he knows the Terms and conditions because his rushing into the meeting, then the agent advised that he will send him confirmation.· The customer was advised that if he wants to cancel the contract he must pay the settlement fee R2,633.49· The customer was advised that he did agree on the call recording and on our side we can’t see if the email was sent to him for confirmation.· The customer was advised that the call recording is attached and he can go to any Cell C store to listen to it.Case closed.
We apologize for the unpleasant experience.
^GN
Best regards,
JP
Jeffrey P's updateReviewer Update
19 May 2023, 17:16Goodbye Cell C
JP
Jeffrey P's update19 May 2023, 17:16
Reviewer Update
Goodbye Cell C
Cell C's replyOfficial
19 May 2023, 17:26Have yourself a great evening.
^GN
^GN
Best regards,
Cell C's reply19 May 2023, 17:26
Official
Have yourself a great evening.
^GN
^GN
Best regards,
JP
Jeffrey P's updateReviewer Update
20 May 2023, 02:18I am requesting a copy of the voice recording as my lawyer would like to review it
JP
Jeffrey P's update20 May 2023, 02:18
Reviewer Update
I am requesting a copy of the voice recording as my lawyer would like to review it
Cell C's replyOfficial
20 May 2023, 10:16You can listen to the voice recoding at your nearest Cell C store but you will not receive a copy of it.
^PN
^PN
Best regards,
Cell C's reply20 May 2023, 10:16
Official
You can listen to the voice recoding at your nearest Cell C store but you will not receive a copy of it.
^PN
^PN
Best regards,
JP
Jeffrey P's updateReviewer Update
20 May 2023, 12:17Okay so I can't get a copy of the voice recording seems ***** to me
Plus you say I can listen to it at nearest Cell C store which happens to be over 200km away
So it seems that Cell C dies not care about customers
Plus you say I can listen to it at nearest Cell C store which happens to be over 200km away
So it seems that Cell C dies not care about customers
JP
Jeffrey P's update20 May 2023, 12:17
Reviewer Update
Okay so I can't get a copy of the voice recording seems ***** to me
Plus you say I can listen to it at nearest Cell C store which happens to be over 200km away
So it seems that Cell C dies not care about customers
Plus you say I can listen to it at nearest Cell C store which happens to be over 200km away
So it seems that Cell C dies not care about customers
Cell C's replyOfficial
20 May 2023, 12:32You can listen to the call recording via phone.
^PN
^PN
Best regards,
Cell C's reply20 May 2023, 12:32
Official
You can listen to the call recording via phone.
^PN
^PN
Best regards,