CELL C DROPPING THE BALL OVER AND OVER

I contacted Cell C on the 23rd of September to sign up for a contract with you. I first asked for the Galaxy J4, but was told that it was discontinued. Weird that its still on your website and as of today is as well. But anyway.

I then decide ill take the LG K40 that was in your deals booklet for R189 per month. Great, i get through to someone (Mahlomola Mokoena) and he said that we had to submit some papers etc and see if i was approved. Did that, got approved and he read me the contract over the phone and i agreed to it and everything, all was fine. He said i would probably get it in about 2 to 3 days max.

I then waited and waited. The following week i called and got through to someone else who then stated that there was an issue on the dispatch of the device at the warehouse that the previous agent hadn't filled in and that she had rectified it and sent off that to their warehouse. It should arrive soon.

Wait another day or two, call again, get someone that says a similar event whereby there was an error but it was sorted and i can call the following day at 11am to find out where it is and track it.

I call back today. I speak to someone who then tells me straight "youre not getting the phone" No explanation or anything. After pressing and explaining that we already signed up his response remained that the phone was discontinued by LG and that the phone was no longer available EVEN THOUGH YOUR DEALS BOOKLET CAME OUT 2 DAYS AGO WITH THIS PHONE IN IT FOR R199 THIS TIME.

So after getting nowhere slowly, i asked to speak to someone higher up who could give me a straight answer on this. The lady i spoke to then said 2 different things, that the phone was out of stck and that it as discontinued. That when i placed the order, the items were running low on stock and they were out of devices. Then i ask well when will they be back in stock and she tells me that they are now discontinued by LG SA and will no longer be getting stock.

I ask what my options are, and she tries to shove Huawei devices down my throat which i do not want. I want the device i agreed to with a contract for. She then says i need to speak to my original agent to sort something out. I have no direct line to this guy but sent him an email detailing this.

I resign to the fact that this woman is going to be of no help to me and ed the call.

My husband then calls Cell c back to inquire about getting a new contract and asks if the LG K40 is in stock and the lady says, its out of stock BUT WE SHOULD BE GETTING BY NEXT WEEK THURSDAY! She never said, sorry, its been discontinued or anything.

I then call LG South Africa and they have no knowledge of this device being discontinued for the South African Market.

Who should i believe?

Ive been waiting for 2 weeks now for nothing i need a phone,

you better contact me ASAP to work this out. It is beyond ridiculous