1 reviews | Active since Oct 2016
Cell C dropping the ball
<p>After having to fight to have our phone repaired under warranty. We still don't have the phone. I received a SMS from CellCRepair on the 22 September informing me that the phone has been send back from the Repair Centre. After that nothing, I have been at the store that I have used to book the phone in three times already. I mailed your call centre to enquiry about when we will receive our phone back, only got a mail back telling me that they will get back to me. </p> <p> </p> <p>So either CellC is being vindictive for me having to force the issue to have the phone repaired or they are ***********, neither are qualities that we look for in Company that we are willing giving our money. So I think it is fair that I repeat my simple request that I gave to the Store employee on Saturday:</p> <p> </p> <p>Come Monday 3 October 2016 13:00, either the phone is at the branch to be collected or their will be new phone of equal standing as replacement or the contract will be cancelled at no cost to us since CellC has failed to look after us as contract customers. </p> <p> </p> <p>Please note my compliant isn't against the store I have used since they actaully seemed pleasant in dealing with, but in the faceless entity that has no intention in looking after its customers. </p> <p> </p> <p> </p>
Thank you for posting to us.
We apologize for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard service we want for our customers.
One of our team members will contact you and assist. Do expect communication during the course of the day.
Regards
Cell C | PN
Best regards,
Thank you for posting to us.
We apologize for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard service we want for our customers.
One of our team members will contact you and assist. Do expect communication during the course of the day.
Regards
Cell C | PN
Best regards,
Skhumbuzo has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
Best regards,
Skhumbuzo has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
Best regards,
Well now what? We still don't have my phone and I was promised by Wednesday morning the latest. Just phoned the store and they still don't have my phone.
Well now what? We still don't have my phone and I was promised by Wednesday morning the latest. Just phoned the store and they still don't have my phone.
Unreal!!!!!!!! Received a call late yesterday afternoon from Skhumbuzo after my post above, We still don't have the phone still en route........
Initially "Let's Trade Mobile" was blamed for not really dispatching the phone, then yesterday RAM couriers was blamed because they have the phone. Seriously how in 2016 in the modern age can we still have problems like this? I can place an order on takealot now and have the item delivered to my office on the same day.
I do realise it is not CellC's fault that LG made a high end phone that has a well documented problem of a boot loop , that has affected me twice now already and I will probably never in my life ever buy any thing LG because of it. But the way that CellC has handled this problem has left an extremly bad taste in my mouth and I really regret in getting friends and colleagues to switch over to CellC and I really doubt that I will want to willing to do business with CellC either.
Unreal!!!!!!!! Received a call late yesterday afternoon from Skhumbuzo after my post above, We still don't have the phone still en route........
Initially "Let's Trade Mobile" was blamed for not really dispatching the phone, then yesterday RAM couriers was blamed because they have the phone. Seriously how in 2016 in the modern age can we still have problems like this? I can place an order on takealot now and have the item delivered to my office on the same day.
I do realise it is not CellC's fault that LG made a high end phone that has a well documented problem of a boot loop , that has affected me twice now already and I will probably never in my life ever buy any thing LG because of it. But the way that CellC has handled this problem has left an extremly bad taste in my mouth and I really regret in getting friends and colleagues to switch over to CellC and I really doubt that I will want to willing to do business with CellC either.
We have no just received the holy **** moment and it is personal.
Just went to receive the phone to from the CellC store and switch it on. It the sceen did have a small crack on the top left hand corner(Please have a look the picture you took when you booked in) . Now it has extra multiple major crack all over the screen. ***!!!!!!!!!!!!!!!!!!
Is this on purpose? Skhumbuzo has yet to come back to me from our last interaction.
We have no just received the holy **** moment and it is personal.
Just went to receive the phone to from the CellC store and switch it on. It the sceen did have a small crack on the top left hand corner(Please have a look the picture you took when you booked in) . Now it has extra multiple major crack all over the screen. ***!!!!!!!!!!!!!!!!!!
Is this on purpose? Skhumbuzo has yet to come back to me from our last interaction.
It seems that Skumbuzo sorted this whole mess out for us. Thank you.
It seems that Skumbuzo sorted this whole mess out for us. Thank you.