VM
Vikash M
1 reviews | Active since Nov 2021
16 Nov 2021, 20:07
Cell C doubled debited me in error
Cell C debited my cheque account twice within a day of each other for the same amount.Spoke to numerous consultants as well as a team leader Miss/Mrs.H.Buthelezi. Logged a query number *** for investigation. To date no feedback received upon me contacting the call center and emailing H Buthelezi. The team leader has read emails but not responded to it.
Cell C customer is very poorly managed. I am a customer for 22 years consecutively with no default. Please assist me urgently.
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
16 Nov 2021, 21:15Hi Vikash
Thank you for getting in touch with us.
We have received your review regarding the billing of your account.
Kindly note that one payment shows as closed and the other as still open. Please send us your bank statement reflecting both debit orders to ***. Add your Cell C number on the subject line + your contact number so we can assist.
^NZ
Thank you for getting in touch with us.
We have received your review regarding the billing of your account.
Kindly note that one payment shows as closed and the other as still open. Please send us your bank statement reflecting both debit orders to ***. Add your Cell C number on the subject line + your contact number so we can assist.
^NZ
Best regards,
Cell C's reply16 Nov 2021, 21:15
Official
Hi Vikash
Thank you for getting in touch with us.
We have received your review regarding the billing of your account.
Kindly note that one payment shows as closed and the other as still open. Please send us your bank statement reflecting both debit orders to ***. Add your Cell C number on the subject line + your contact number so we can assist.
^NZ
Thank you for getting in touch with us.
We have received your review regarding the billing of your account.
Kindly note that one payment shows as closed and the other as still open. Please send us your bank statement reflecting both debit orders to ***. Add your Cell C number on the subject line + your contact number so we can assist.
^NZ
Best regards,
VM
Vikash M's updateReviewer Update
16 Nov 2021, 21:30Please refer to team leader ***, she has my bank statements. Please consult with her and obtain the relevant details. I am not comfortable to keep on sending my bank statements to each and every person at Cell C. You debited me incorrectly, now sort it our ASAP as I need the funds for my Bond which return unpaid because of your negligence.
VM
Vikash M's update16 Nov 2021, 21:30
Reviewer Update
Please refer to team leader ***, she has my bank statements. Please consult with her and obtain the relevant details. I am not comfortable to keep on sending my bank statements to each and every person at Cell C. You debited me incorrectly, now sort it our ASAP as I need the funds for my Bond which return unpaid because of your negligence.
Cell C's replyOfficial
17 Nov 2021, 07:21We'll be in touch.
^SM
^SM
Best regards,
Cell C's reply17 Nov 2021, 07:21
Official
We'll be in touch.
^SM
^SM
Best regards,