CELL C Double Debitted me after saying not to

I was due for a new contract on 8/1/2024. I was contacted in October 2023 nd was given a new Handeset with Elevate 2 Option for R289. On the phone i informed the Agent that I DO NOT WANT TO BE DOUBLE DEBITED AND HE NEEDS TO CONSTRUCT THE CONTRACT ACCORDINGLY. Agent Nthoboko confrimed that I would not be double debited.

Invoice B*** dated 01/11/2023 I was billed R279 for the period of 01/11/2024 - 30/11/2023 Invoice B*** dated 01/12/2023 i was billed for R290 for the period of 01/12/2023 - 31/12/2023 Invoice B*** dated 01/01/2024 i was billed for R290 for the period 0f 01/01/2024 to 31/01/2024. Invoice B*** dated 01/02/2024 i was billed R460.81 for the period of 08/01/2024 - 31/01/2024 and 01/02/2024.

please can you see the overlap whereby i was charged double for the period from 08/01/2024 - 31/01/2024.

in fact i should have been charged from 01/01/2024 - 08/01/2024 prorata on Pinnacle 2gb Topup and from 8/01/2024 - 31/01/2024 on Elevate 2 Topup for January 2024 not in the February 2024 Invoice

My February 2024 Invoice should have only been 01/02/2024 - 29/02/2024 for R289.

Please can you see the logic in this matter and listen to the recording to hear what the instruction was from me to the agent about not to take a double debit.

this has caused a big problem for me because i had sufficient amounts for my debit amounts to go through and now i am inconvenineced because and an extra amount of R171.81 was debitted from my account causing a shortfall for the balance of the debit orders to go through thus causing me to pay extra service fees and declined fee as well AFTER TELLING THE AGENT TO STRUCTURE THE CONTRACT SO THAT I DO NOT GET DOUBLE DEBITED.