TC
Tegwyn C
1 reviews | Active since May 2015
26 Aug 2019, 07:40
Cell C double debits!!!
Cell C continues to debit both my bank accounts. I changed my bank details from Capitec to FNB in February 2019. I have contacted Cell C by phone and email to sort the problem out and once again both my accounts have been debited not once but twice at different times of the month at a cost of R50 each time to reverse the deduction from my Capitec Account.
When I call they say I need to come in and show them proof of the double debits, which I have done by email and at a store. They have made this my problem when its clearly a problem with there accounts depart.
I'm so unhappy with the service or lack of service received from Cell C not to mention all the money I've had to spend on reversing all the double debits!!!
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Cell C's replyOfficial
26 Aug 2019, 08:25Hi Tegwyn
Kindly be advised that your banking details have been changed as per request. We have been debiting from the correct account, to no success.
We will get a Consultant to contact you and further advise on the matter.
^SM
Kindly be advised that your banking details have been changed as per request. We have been debiting from the correct account, to no success.
We will get a Consultant to contact you and further advise on the matter.
^SM
Best regards,
Cell C's reply26 Aug 2019, 08:25
Official
Hi Tegwyn
Kindly be advised that your banking details have been changed as per request. We have been debiting from the correct account, to no success.
We will get a Consultant to contact you and further advise on the matter.
^SM
Kindly be advised that your banking details have been changed as per request. We have been debiting from the correct account, to no success.
We will get a Consultant to contact you and further advise on the matter.
^SM
Best regards,