1 reviews | Active since Mar 2018
Cell C Double charges after contract expires
I had a 20 gig (5g anytime and 15g nightsurfer) contract with Cell C for R99 a month that expired in March. My understanding was that at the end of the contract I had the option to do an upgrade or just continue on the R99p/m 5g+15g package I was on, on a month to month basis. I suddenly find they have more than doubled the monthly payment to R209p/m and their excuse is because I no longer receive the discount??? At no time did Cell C contact me to advise me that my monthly fee would now double in price. This is disgusting and basically boils down to theft in my opinion. I am trying to get hld of someone to sort it out but have been on hold so many times for over 20 minutes at cost to yself, that I cannot continue. I was told by one call centre agent that I will have to go through to cancellations department to stop this and cancel my account but this will take until the end of may and I will therefore get a 3rd double debit. I could reverse the debits but then Cell C will have my impeccable cr record black marked, so are basically holding me hostage and squeezing every cent they can. Disgusting Cell C.... disgusting!!
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants will contact you and assist.
Do expect communication.
Regards
Cell C | PN
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants will contact you and assist.
Do expect communication.
Regards
Cell C | PN
Lungile has been in contact with you to assist and advise on a way forward regarding this matter.
Regards
Cell C | PN
Lungile has been in contact with you to assist and advise on a way forward regarding this matter.
Regards
Cell C | PN
