Cell C DOUBLE billing not fixed after months!!!

Item: Cell C
Rating: 1
Author: Hendrik H

Please see: https://www.hellopeter.com/cell-c/reviews/total-lack-of-support-for-billing-and-technical-inquiries-from-cell-c-fibre- ********** and https://www.hellopeter.com/cell-c/reviews/pathetic-service-from-accounts-department-double-billing-for-months- **********

Despite the PR department's quick response, including informing me that I was contacted (apparently on 01/11/2018 at 11:56 - of which I have no record) my account is STILL incorrect on 8/11/2018 - I am still being DOUBLE billed, with no explanation

Helpful (0)

Replies (2)

Cell C's replyOfficial

19 Nov 2018, 13:06

Good afternoon Hedrik

You were contacted by one of our consultants and you confirmed that you were contacted by C Fibre. We have records confirming this.

We will escalate the matter for further assistance.

Regards
Cell C | PN

Cell C's reply19 Nov 2018, 13:06

Official

Hendrik H's updateReviewer Update

20 Nov 2018, 08:26

Correct, on the original query. Contact was then escalated to billing department after which I've had no contact or feedback! Billing me double without explanation is paramount to THEFT

Hendrik H's update20 Nov 2018, 08:26

Reviewer Update

Correct, on the original query. Contact was then escalated to billing department after which I've had no contact or feedback! Billing me double without explanation is paramount to THEFT