1 reviews | Active since Sept 2021
Cell C double billing, check your bank statements!
I wish I could give a -5 star rating for Cell C. They double debited my account in error, but said nothing, when I noticed and called in, they claimed that they were aware of the error and were going to sort it out by COB 1 September 2021. I was given a **** case reference number that doest exist, after calling back multiple times and speaking to 5 different call centre agents (2 of which who **** and claimed to be managers)
I have subsequently been sent a statement that shows that the amount was reversed and paid back to me on 31 August 2021 already, which is also untrue as it's now the 13th of September and no reversal amount is reflecting on my account.
Also, there is no outside contact possible with the accounts dept. (according to the call centre) So Cell C accounts can take whatever they want from your account, and when they make mistakes, there is no possible way to speak to anyone responsible to sort it out, how convenient for them.
To everyone out there who are tempted by Cell C's cheap process, my advice from personal experience is, don't fall for it. avoid them at all costs.
After first being told that the money was reversed, which it wasn't and to date still has not, I was told by someone calling themselves SM in private responses that I would be contacted by the Cell C social media consultant.
At almost a week later, I'll give everyone the opportunity to guess if I have been contacted and assisted, keeping in mind the history of terrible service Cell C has provided, including but not limited to the ********** statements issued to me showing amounts reversed (that have never been reversed), and being completely ignored by the Cell C accounts department despite my repeated requests for help.
Yes, you're correct, no contact from them, no assistance, no customer service.
I am going to cancel my contract as soon as I possibly can, (consulting a lawyer to see if I can get rid of this contract without any penalties), and will never support them again. In fact, I will likely heavily persuade everyone that will listen to stay away from Cell C and save themselves the frustration and the theft of their money straight from their bank accounts.
After first being told that the money was reversed, which it wasn't and to date still has not, I was told by someone calling themselves SM in private responses that I would be contacted by the Cell C social media consultant.
At almost a week later, I'll give everyone the opportunity to guess if I have been contacted and assisted, keeping in mind the history of terrible service Cell C has provided, including but not limited to the ********** statements issued to me showing amounts reversed (that have never been reversed), and being completely ignored by the Cell C accounts department despite my repeated requests for help.
Yes, you're correct, no contact from them, no assistance, no customer service.
I am going to cancel my contract as soon as I possibly can, (consulting a lawyer to see if I can get rid of this contract without any penalties), and will never support them again. In fact, I will likely heavily persuade everyone that will listen to stay away from Cell C and save themselves the frustration and the theft of their money straight from their bank accounts.
I am now going to have to effect a reversal of the amount from my bank, and then its obvious what will happen next, our "friends" at the cellc accounts dept. will double or triple debit me again next month, and will likely also add interest onto their ********** debiting of my account.
Once again, if you are even slightly considering cellc as a service provider, do yourself a favor and deal with a reputable company that doesn't ***** directly from your bank account.
I am now going to have to effect a reversal of the amount from my bank, and then its obvious what will happen next, our "friends" at the cellc accounts dept. will double or triple debit me again next month, and will likely also add interest onto their ********** debiting of my account.
Once again, if you are even slightly considering cellc as a service provider, do yourself a favor and deal with a reputable company that doesn't ***** directly from your bank account.