HJvV
Herman Janse van Vuuren
1 reviews | Active since Jul 2011
26 Jan 2016, 08:42
Cell C double bill me for my handset
To Whom it may concern, After a month of battling with Cell C billing department and receiving a letter from them that they corrected my billing I just received a call from Cell C stating they will deduct my full handset amount again. I have settled my previous contract and taken a NEW contract now Cell C wants to bill me the full R9000 for the handset where I should only pay R945 per month for 24 months. I want a manager or someone high up to speak to as the people handling this issue have NO IDEA what they are doing. If this issue is NOT resolved today I will go and open a ******** case against Cell C. I have all the communication proof on email and cell c still can't seem to get it right.
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Replies (1)Cell C's replyOfficial
26 Jan 2016, 08:52Hello sirvlooi,
We acknowledge receipt of the above complaint and will ensure that it is looked into and a solution will be provided. Do expect communication from one of our team members during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
We acknowledge receipt of the above complaint and will ensure that it is looked into and a solution will be provided. Do expect communication from one of our team members during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Cell C's reply26 Jan 2016, 08:52
Official
Hello sirvlooi,
We acknowledge receipt of the above complaint and will ensure that it is looked into and a solution will be provided. Do expect communication from one of our team members during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
We acknowledge receipt of the above complaint and will ensure that it is looked into and a solution will be provided. Do expect communication from one of our team members during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
