"Cell C don't need you as a customer"

Hi

Would just like to write a review on the unprofessional customer service I received from Cell C Tygervalley Cape Town Branch. After receiving an SMS from Cell C to visit for upgrade my existing 2 Cell C contracts I visited the Cell C Tyger valley Branch for the noted. As we are in Covid Restrictions this branch only allowed 1 person in at a time witch was the only good return on the visit. After the required testing and covid information completion I was asked to wait for the previous customer to complete and leave. After the previous customer left the lady at the only operational counter first had to attend to her personal items on her cell phone, up un till another Cell C staff member had to indicate to her that clients are waiting on her. From her onwards it went from bad to worse as firstly just to get to the actual contracts I got with Cell C had to be dragged out of the staff. After this session and me requesting to see what similar upgrade contract can be offered to me …..the response were that as they are low on stock of cell phones it would be better if I come in when they get in stock, but they don’t know when they will get stock …….Surely then Cell C should not waste customers time to visit their branches ……..With me noting the unsatisfactory service received I requested to see the branch manager. I noted to the manager my dissatisfaction with the quality of service they provided and that they will force me to go to the other cell phone companies.…….. To my shock his response were “well Sir then go to the completion” ……Not to say that without further communication I turned around and left the branch. (Think the managers Name was Linton date 28-06-2020 time at 11h10)