Cell C dont know what they doing!

My mother signed a contract nwith Iconnect for the Fibre internet connection. Last Year She was not aware that CellC Fibre bought over a portion of Iconnect including her contract.

she could not understand why she was being debted R1000 a month from CellC when she did not know her contract had changed hands. and with Iconnect she was not paying anywhere near R1000 per month. unknowing what she was paying for she cancelled the debt order off her bank cause she did not know who speak to at CellC So CellC instead of contacting her to find out why the debt order was returned and update her on the information just perminantly cancelled her account and cut off her Fibre. I found out what happened and contacted Cellc who took the R1000 off her account within an hour of the phone call on the 27th March. I was made to fill out a new contract form with Cellc which I did on the 27th march and send it to the ONLY email address given to me ********** I called them again on the 29th March to find out why it was not reconnected yet and they told me I was meant to email ********** and they said "it will take anywhere from 24 to 72 hours to connect" today is the 4th of April after multiple phone calls and promises to escalate it My 72 year old mother still has NO fibre connection NOT impressed with this service, would expect much more from CellC