CM
Craig M
1 reviews | Active since Apr 2018
13 Dec 2023, 12:49
Cell C don't honor cooling off period with their contracts
I recently upgraded my contract with Cell C. Part of the package was a new hand device that the salesperson said was fantastic. Needless to say, the hand device is inferior to what I have on my previous contract. I tried to return the device to the store (I asked for a contract with my current brand) where they said that I signed the contract and was locked in and could not cancel the contract OR return it. I raised this with Cell C head office and they said its an issue with the store.
Cell C don't honor the cooling off period which I see as really poor form. Details below https://www.burgerhuyserattorneys.co.za/what-is-the-cooling-off-period-after-signing-a-contract-in-south-africa/
Helpful (0)
Replies (7)0
Replies (7)CM
Craig M's updateReviewer Update
13 Dec 2023, 13:14Can you please share the section where that is in the contract agreement. Also not made aware of this by your shop staff
CM
Craig M's update13 Dec 2023, 13:14
Reviewer Update
Can you please share the section where that is in the contract agreement. Also not made aware of this by your shop staff
CM
Craig M's updateReviewer Update
14 Dec 2023, 15:16Hi Cell C TEam
I had two missed calls which I have tried calling back - . *** and ***. I have tried calling both these numbers back at 15:15 today. Please can they call me back on the number you have.
Thankyou
Craig Morton
I had two missed calls which I have tried calling back - . *** and ***. I have tried calling both these numbers back at 15:15 today. Please can they call me back on the number you have.
Thankyou
Craig Morton
CM
Craig M's update14 Dec 2023, 15:16
Reviewer Update
Hi Cell C TEam
I had two missed calls which I have tried calling back - . *** and ***. I have tried calling both these numbers back at 15:15 today. Please can they call me back on the number you have.
Thankyou
Craig Morton
I had two missed calls which I have tried calling back - . *** and ***. I have tried calling both these numbers back at 15:15 today. Please can they call me back on the number you have.
Thankyou
Craig Morton
Cell C's replyOfficial
14 Dec 2023, 15:27We have updated our team, please avail yourself for our call.
Regards,
Cell C | TM
Regards,
Cell C | TM
Cell C's reply14 Dec 2023, 15:27
Official
We have updated our team, please avail yourself for our call.
Regards,
Cell C | TM
Regards,
Cell C | TM
CM
Craig M's updateReviewer Update
14 Dec 2023, 16:04will do
CM
Craig M's update14 Dec 2023, 16:04
Reviewer Update
will do
CM
Craig M's updateReviewer Update
14 Dec 2023, 16:05If they would like to schedule a call that would also be fine
Regards
Craig
Regards
Craig
CM
Craig M's update14 Dec 2023, 16:05
Reviewer Update
If they would like to schedule a call that would also be fine
Regards
Craig
Regards
Craig
CM
Craig M's updateReviewer Update
19 Dec 2023, 08:08 Did not get the call back and not resolved. I give up with Cell C
Close the call - I am done.
Close the call - I am done.
CM
Craig M's update19 Dec 2023, 08:08
Reviewer Update
Did not get the call back and not resolved. I give up with Cell C
Close the call - I am done.
Close the call - I am done.
Cell C's replyOfficial
19 Dec 2023, 09:12Dear Craig Morton
We sincerely apologize for the frustration and inconvenience you've experienced regarding the lack of a callback and the unresolved matter. Your feedback is crucial to us, and we want to assure you that we take your concerns seriously.
We understand that you have reached a point of frustration, and we am truly sorry that we were unable to meet your expectations in this instance. Your experience does not reflect the level of service we aim to provide, and we want to assure you that we are taking immediate steps to address the gaps in our customer support process.
Our Team will look into this and revert back with feedback. We appreciate your patience and understanding during this process. Our aim is to resolve this matter to your satisfaction and restore your faith in our services.
Regards,
Cell C | TM
We sincerely apologize for the frustration and inconvenience you've experienced regarding the lack of a callback and the unresolved matter. Your feedback is crucial to us, and we want to assure you that we take your concerns seriously.
We understand that you have reached a point of frustration, and we am truly sorry that we were unable to meet your expectations in this instance. Your experience does not reflect the level of service we aim to provide, and we want to assure you that we are taking immediate steps to address the gaps in our customer support process.
Our Team will look into this and revert back with feedback. We appreciate your patience and understanding during this process. Our aim is to resolve this matter to your satisfaction and restore your faith in our services.
Regards,
Cell C | TM
Cell C's reply19 Dec 2023, 09:12
Official
Dear Craig Morton
We sincerely apologize for the frustration and inconvenience you've experienced regarding the lack of a callback and the unresolved matter. Your feedback is crucial to us, and we want to assure you that we take your concerns seriously.
We understand that you have reached a point of frustration, and we am truly sorry that we were unable to meet your expectations in this instance. Your experience does not reflect the level of service we aim to provide, and we want to assure you that we are taking immediate steps to address the gaps in our customer support process.
Our Team will look into this and revert back with feedback. We appreciate your patience and understanding during this process. Our aim is to resolve this matter to your satisfaction and restore your faith in our services.
Regards,
Cell C | TM
We sincerely apologize for the frustration and inconvenience you've experienced regarding the lack of a callback and the unresolved matter. Your feedback is crucial to us, and we want to assure you that we take your concerns seriously.
We understand that you have reached a point of frustration, and we am truly sorry that we were unable to meet your expectations in this instance. Your experience does not reflect the level of service we aim to provide, and we want to assure you that we are taking immediate steps to address the gaps in our customer support process.
Our Team will look into this and revert back with feedback. We appreciate your patience and understanding during this process. Our aim is to resolve this matter to your satisfaction and restore your faith in our services.
Regards,
Cell C | TM