Cell C dont fix faulty account
<p>On 16/03/2016 we as a business request our 2 yearly upgrade for our contracts. The upgrade only happened on the 05/05/2016. The first months bill after the upgrade totally differs from what we have requested. I called Business Cell C on 4/7/2016 regarding the wrong invoice for June 2016. We have recieved a copy email from Cell C Business to CellC Business Sales for the request to correct the invoice. Business Cell C assured me Sale will call me in the nexct 48 hours. No phone call or email until now. After reconciliation of our bank statements we found that another amount was deducted from our account that we didnt recieved an invoice for. Today 15/07/2016 we recieved the next months statement and it was still wrong. I called Cell C Business again. After a long discussion I gave up because the person didnt understand my problem. In short my account and invoices are wrong (not the contracts that we requested), amounts being deducted from my bank that i dont know. And they dont fix it.</p>
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN
