C
Chantelle
1 reviews | Active since Nov 2022
26 Nov 2024, 15:53
Cell c don't even go there
Useless useless useless. First they upgrade me to a phone that has been discontinued now for three weeks they been trying to cancel the discontinued phone to send me the phone they should of upgraded I have spoke to 3 or 4 diffrent people and not one of them helps or tries to fix the problem. CELL C IS ****!!!!!!! I AM DEFINATELY TRYING TO CANCEL I already have 6 references it's crazy
Helpful (0)
Replies (5)0
Replies (5)
Cell C's replyOfficial
26 Nov 2024, 16:08 Dear Chantelle
We sincerely apologize for the frustrating and disappointing experience you’ve had. It’s unacceptable that you’ve had to endure this level of inconvenience and the lack of resolution despite multiple attempts to address the issue.
We deeply regret that the upgrade process was mishandled and that our communication fell short of providing the support you deserve. Your time and trust are invaluable, and we should have resolved this issue promptly without causing further frustration.
Our team will reach out to you at *** to assist in resolving the matter.
Regards,
Cell C | NG
We sincerely apologize for the frustrating and disappointing experience you’ve had. It’s unacceptable that you’ve had to endure this level of inconvenience and the lack of resolution despite multiple attempts to address the issue.
We deeply regret that the upgrade process was mishandled and that our communication fell short of providing the support you deserve. Your time and trust are invaluable, and we should have resolved this issue promptly without causing further frustration.
Our team will reach out to you at *** to assist in resolving the matter.
Regards,
Cell C | NG
Best regards,
Cell C's reply26 Nov 2024, 16:08
Official
Dear Chantelle
We sincerely apologize for the frustrating and disappointing experience you’ve had. It’s unacceptable that you’ve had to endure this level of inconvenience and the lack of resolution despite multiple attempts to address the issue.
We deeply regret that the upgrade process was mishandled and that our communication fell short of providing the support you deserve. Your time and trust are invaluable, and we should have resolved this issue promptly without causing further frustration.
Our team will reach out to you at *** to assist in resolving the matter.
Regards,
Cell C | NG
We sincerely apologize for the frustrating and disappointing experience you’ve had. It’s unacceptable that you’ve had to endure this level of inconvenience and the lack of resolution despite multiple attempts to address the issue.
We deeply regret that the upgrade process was mishandled and that our communication fell short of providing the support you deserve. Your time and trust are invaluable, and we should have resolved this issue promptly without causing further frustration.
Our team will reach out to you at *** to assist in resolving the matter.
Regards,
Cell C | NG
Best regards,
C
Chantelle's updateReviewer Update
27 Nov 2024, 10:51Still no assistance I got transfered to contracts and still got told that the phone has been discontinued so they have not yet canceled the incorrect phone I can not deal with you anymore I can not I want someone to call me and do the correct upgrade or send me the settlement amount because I have had enough
C
Chantelle's update27 Nov 2024, 10:51
Reviewer Update
Still no assistance I got transfered to contracts and still got told that the phone has been discontinued so they have not yet canceled the incorrect phone I can not deal with you anymore I can not I want someone to call me and do the correct upgrade or send me the settlement amount because I have had enough
Cell C's replyOfficial
27 Nov 2024, 11:31Dear Chantelle,
Thank you for bringing this to our attention.
We're sorry that this is taking longer than expected. We have inquired with our support team and feedback will be available soon.
Regards,
Cell C | TN
Thank you for bringing this to our attention.
We're sorry that this is taking longer than expected. We have inquired with our support team and feedback will be available soon.
Regards,
Cell C | TN
Best regards,
Cell C's reply27 Nov 2024, 11:31
Official
Dear Chantelle,
Thank you for bringing this to our attention.
We're sorry that this is taking longer than expected. We have inquired with our support team and feedback will be available soon.
Regards,
Cell C | TN
Thank you for bringing this to our attention.
We're sorry that this is taking longer than expected. We have inquired with our support team and feedback will be available soon.
Regards,
Cell C | TN
Best regards,
C
Chantelle's updateReviewer Update
28 Nov 2024, 15:23Thank you Lungile at cell c you are the only customer service agent from retention that has gone out of your way to assist me after endless calls and reference numbers. She deserves and increase really 👏
C
Chantelle's update28 Nov 2024, 15:23
Reviewer Update
Thank you Lungile at cell c you are the only customer service agent from retention that has gone out of your way to assist me after endless calls and reference numbers. She deserves and increase really 👏
Cell C's replyOfficial
28 Nov 2024, 16:00Dear Chantelle,
Thank you for your positive feedback! We’re happy to hear that Lungile went above and beyond to assist you. We’ll be sure to pass along your kind words – she truly deserves recognition.
At Cell C, we’re committed to great customer care, and we appreciate you taking the time to acknowledge Lungile’s exceptional service.
Regards,
Cell C | CW
Thank you for your positive feedback! We’re happy to hear that Lungile went above and beyond to assist you. We’ll be sure to pass along your kind words – she truly deserves recognition.
At Cell C, we’re committed to great customer care, and we appreciate you taking the time to acknowledge Lungile’s exceptional service.
Regards,
Cell C | CW
Best regards,
Cell C's reply28 Nov 2024, 16:00
Official
Dear Chantelle,
Thank you for your positive feedback! We’re happy to hear that Lungile went above and beyond to assist you. We’ll be sure to pass along your kind words – she truly deserves recognition.
At Cell C, we’re committed to great customer care, and we appreciate you taking the time to acknowledge Lungile’s exceptional service.
Regards,
Cell C | CW
Thank you for your positive feedback! We’re happy to hear that Lungile went above and beyond to assist you. We’ll be sure to pass along your kind words – she truly deserves recognition.
At Cell C, we’re committed to great customer care, and we appreciate you taking the time to acknowledge Lungile’s exceptional service.
Regards,
Cell C | CW
Best regards,