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Makhudu M
1 reviews | Active since Nov 2025
21 Mar 2026, 10:57
Cell C don't communicate with their clients. Only when they want business or money from you.
I insured a headset with one of my contract and when it ended, they (Cell C) didn't communicate with me to inform me that since the contract is ending, the insurance will also come to an end.
I contacted them and now I'm sitting with a phone that is not working.
Had j knew, I would have found my own insurance company to proceed insuring the phone.
Can't wait for the other contracts to end and part ways with Cell C.
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Replies (1)
Cell C's replyOfficial
21 Mar 2026, 11:08Dear Makhudu,
Thank you for sharing your feedback. We sincerely apologize for the inconvenience and frustration caused by the situation with your insurance and device. We understand how important your coverage is, and we’re sorry that the end of your contract wasn’t clearly communicated.
Please be assured that one of our support team members will reach out to you shortly to assist and explore possible solutions.
We value you as a customer and appreciate your patience while we work to resolve this matter.
Kind regards,
Cell C | ZM
Thank you for sharing your feedback. We sincerely apologize for the inconvenience and frustration caused by the situation with your insurance and device. We understand how important your coverage is, and we’re sorry that the end of your contract wasn’t clearly communicated.
Please be assured that one of our support team members will reach out to you shortly to assist and explore possible solutions.
We value you as a customer and appreciate your patience while we work to resolve this matter.
Kind regards,
Cell C | ZM
Cell C's reply21 Mar 2026, 11:08
Official
Dear Makhudu,
Thank you for sharing your feedback. We sincerely apologize for the inconvenience and frustration caused by the situation with your insurance and device. We understand how important your coverage is, and we’re sorry that the end of your contract wasn’t clearly communicated.
Please be assured that one of our support team members will reach out to you shortly to assist and explore possible solutions.
We value you as a customer and appreciate your patience while we work to resolve this matter.
Kind regards,
Cell C | ZM
Thank you for sharing your feedback. We sincerely apologize for the inconvenience and frustration caused by the situation with your insurance and device. We understand how important your coverage is, and we’re sorry that the end of your contract wasn’t clearly communicated.
Please be assured that one of our support team members will reach out to you shortly to assist and explore possible solutions.
We value you as a customer and appreciate your patience while we work to resolve this matter.
Kind regards,
Cell C | ZM