1 reviews | Active since Jan 2023
Cell C don't care about your Privacy!
My Cell C prepaid, registered cell phone was ******. Now Cell C won't block the Sim or do a Sim swap while the thieve is busy using my phone and chatting to people in my contacts asking them to wire him cash. Cell C says I haven't answered the 7 security questions correctly. This account is about 16 years old. I have since had 4 or 5 residential addresses. And I cannot remember my last 5 dialled numbers. I took proof of address and my ID down to Pinetown Cell C and the representatives plain down made the whole thing a joke as I couldn't answer all their questions correctly. Long story short, I have this person using my phone with full access to my Capitec banking app, watsapp and a online app from which I earn a living and Cell C call center and store tells me I should try to block or Sim swop in 30 days again.
Thank you for getting in touch.
We do understand your frustration. However, there is a lot of ***** when it comes to a Sim Swaps and that is why we take the necessary steps to protect you as the customer as well as Cell C. Please gather the correct information, and send us a new Rica serial number, Cell C and an alternative contact number to ***. Send us the number in question via private message, so that we can block the line, in the interim.
^NT
Thank you for getting in touch.
We do understand your frustration. However, there is a lot of ***** when it comes to a Sim Swaps and that is why we take the necessary steps to protect you as the customer as well as Cell C. Please gather the correct information, and send us a new Rica serial number, Cell C and an alternative contact number to ***. Send us the number in question via private message, so that we can block the line, in the interim.
^NT