Cell C don't you care about helping your customer?

Trying to do a sim swop and I can't get through to the needed department and when I explain the situation to consultants I just get patched through to the voice prompt which still doesn't help (keeps telling me to create a self service pin) which I've done repeatedly and then I get patched back to a consultant asking me to do the same thing. Even after I answer the \security questions\" nothing gets done. I just get put through to the same thing, in a circle! Then when I ask to speak to a manager they all refuse or are and I quote \"in a meeting\" (really? All your managers are in the same meeting!? Must be important!). I've tried various cellc numbers ALL with the same outcome, NOTHING! I've been with cell c for well over ten years, you take my money every month on contract but fail to assist when needed! It's a joke to say the least!"