CELL C DOING WHAT THEY PLEASE

On 7 July 2016 my daughter Gemma emigrated to the UK. With there still being a few months left on her Cell C Contract she contacted Cell C (5 July 2016) to advise them of this. They said she needed to pay R2634.12, the amount due to the end of the Contract. This she did on 6 July 2016. Then Gemma noticed that Cell C had started to debit her South African bank account on the last day of the month 31 July 2016 - 31 August 2017 (14 months’ worth of debit orders totalling R3 467.94.) They actually increased her original debit order to R241 x 14 months (only they know why!). Gemma has tried to sort this out (from the UK) with Cell C but they won’t assist until they can do a security check, over the phone, and, guess what THEY CAN’T CALL HER…… Come on Cell C do the correct thing, reimburse Gemma ALL the money you “ erroneously” debited from her bank account. Ellen Kelly ********** For and on behalf of Gemma Kelly