WK
Willie K
1 reviews | Active since Mar 2021
15 Oct 2024, 09:43
Cell C Doing ******* Credit Vetting
Cell c Middelburg doing credit vetting without consent, claiming they got my details from XDS data mining, XDS denies selling my details to cell C, a representative from Cell C then claims Heidelberg Cell C did the vetting. Heidelberg cell C went out of business long before the vetting was done.
Helpful (0)
Replies (1)0
Replies (1)
Cell C's replyOfficial
15 Oct 2024, 11:17Dear Willie Kriel,
Thank you for bringing this to our attention. We sincerely apologize for the confusion and frustration caused by this situation.
Please be assured that Cell C takes customer privacy and consent very seriously. We do not proceed with credit vetting or any other such processes without the explicit permission from the customer. Therefore, it is concerning to hear about the inconsistency pertaining to how the vetting was conducted, and we will urgently escalate this matter for further investigation and to find out what happened.
To assist you better, could you kindly provide us with any reference numbers or additional details (such as dates and any communications you've had) so that our support team can effectively provide a solution to the query.
We deeply regret any inconvenience caused, and we are committed to rectifying this matter promptly.
Kind regards,Cell C | GM
Thank you for bringing this to our attention. We sincerely apologize for the confusion and frustration caused by this situation.
Please be assured that Cell C takes customer privacy and consent very seriously. We do not proceed with credit vetting or any other such processes without the explicit permission from the customer. Therefore, it is concerning to hear about the inconsistency pertaining to how the vetting was conducted, and we will urgently escalate this matter for further investigation and to find out what happened.
To assist you better, could you kindly provide us with any reference numbers or additional details (such as dates and any communications you've had) so that our support team can effectively provide a solution to the query.
We deeply regret any inconvenience caused, and we are committed to rectifying this matter promptly.
Kind regards,Cell C | GM
Cell C's reply15 Oct 2024, 11:17
Official
Dear Willie Kriel,
Thank you for bringing this to our attention. We sincerely apologize for the confusion and frustration caused by this situation.
Please be assured that Cell C takes customer privacy and consent very seriously. We do not proceed with credit vetting or any other such processes without the explicit permission from the customer. Therefore, it is concerning to hear about the inconsistency pertaining to how the vetting was conducted, and we will urgently escalate this matter for further investigation and to find out what happened.
To assist you better, could you kindly provide us with any reference numbers or additional details (such as dates and any communications you've had) so that our support team can effectively provide a solution to the query.
We deeply regret any inconvenience caused, and we are committed to rectifying this matter promptly.
Kind regards,Cell C | GM
Thank you for bringing this to our attention. We sincerely apologize for the confusion and frustration caused by this situation.
Please be assured that Cell C takes customer privacy and consent very seriously. We do not proceed with credit vetting or any other such processes without the explicit permission from the customer. Therefore, it is concerning to hear about the inconsistency pertaining to how the vetting was conducted, and we will urgently escalate this matter for further investigation and to find out what happened.
To assist you better, could you kindly provide us with any reference numbers or additional details (such as dates and any communications you've had) so that our support team can effectively provide a solution to the query.
We deeply regret any inconvenience caused, and we are committed to rectifying this matter promptly.
Kind regards,Cell C | GM