Cell C doesn't reward Foreigners
I've been a loyal customer to Cell C for the past 5 years now, and this morning i received a call from 084 145 saying they want to reward me with a Galaxy Prime Plus for being a loyal customer and for constant purchases of data and airtime. The agent goes on to tell me that the phone will delivered to the address they have on file, and i'll have to produce a South African ID as well as proof of residence. When i told her i don't have an ID but I've my passport with valid work permit, she tell me "They can't reward me because i'm not South African". So in simple terms, what i got from this was that Cell C doesn't reward foreigners, what kind of message does this send considering the support that foreign subscribers give to your network ?
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Replies (5)
Cell C's replyOfficial
28 Nov 2017, 10:04Good morning Gailad
We are interested in all our customers and we value them equally.
Sincere apologies for the manner in which this matter was handled.
Regards
Cell C | PN
Best regards,
Cell C's reply28 Nov 2017, 10:04
Official
Good morning Gailad
We are interested in all our customers and we value them equally.
Sincere apologies for the manner in which this matter was handled.
Regards
Cell C | PN
Best regards,
's updateReviewer Update
28 Nov 2017, 10:32Apology as it may, i would like an agent to call me please and conclude that same offer that was extended to me initially for the Galaxy Prime Plus. If clients are treated and valued equally, can you not only apologies but rectify this.
's update28 Nov 2017, 10:32
Reviewer Update
Apology as it may, i would like an agent to call me please and conclude that same offer that was extended to me initially for the Galaxy Prime Plus. If clients are treated and valued equally, can you not only apologies but rectify this.
Cell C's replyOfficial
28 Nov 2017, 14:38The consultant who contacted you has made arrangements for someone to contact you with a new line application.
Do expect communication.
Regards
Cell C | PN
Best regards,
Cell C's reply28 Nov 2017, 14:38
Official
The consultant who contacted you has made arrangements for someone to contact you with a new line application.
Do expect communication.
Regards
Cell C | PN
Best regards,
's updateReviewer Update
08 Dec 2017, 08:50I patiently waited for a follow up from Cell C on this matter to no avail, this goes to show how your reply to this query was merely a stunt to paint to an image that you don't portray.
's update08 Dec 2017, 08:50
Reviewer Update
I patiently waited for a follow up from Cell C on this matter to no avail, this goes to show how your reply to this query was merely a stunt to paint to an image that you don't portray.
Cell C's replyOfficial
08 Dec 2017, 12:16Good afternoon Gailad
Sincere apologies for the delayed response, a follow-up request has been sent and feedback will be provided.
Do expect communication.
Regards
Cell C | PN
Best regards,
Cell C's reply08 Dec 2017, 12:16
Official
Good afternoon Gailad
Sincere apologies for the delayed response, a follow-up request has been sent and feedback will be provided.
Do expect communication.
Regards
Cell C | PN
Best regards,