DP
Dee P
1 reviews | Active since Sept 2014
30 Nov 2024, 07:43
Cell C doesn’t offer customer service but took my money
Contract ended yet my full debit order went yet I had no service for the week before cancelled. What a joke !!!
Helpful (0)
Replies (7)0
Replies (7)
Cell C's replyOfficial
30 Nov 2024, 08:31Dear Dee Pillay
Thank you for contacting Cell C and bringing this to our attention. We sincerely regret any inconvenience you’ve experienced and are here to assist in resolving this matter promptly.
To access your account and investigate further, could you please confirm the following details:
- Full Name and Surname
- ID Number
- Name of the Bank Debited
- Debit Order Date
- Physical or Email Address
Once we have this information, we’ll ensure a thorough review of your account and get back to you with a resolution as soon as possible.
Thank you for your understanding, and we look forward to assisting you.
Regards,
Cell C | TM
Cell C | TM
Cell C's reply30 Nov 2024, 08:31
Official
Dear Dee Pillay
Thank you for contacting Cell C and bringing this to our attention. We sincerely regret any inconvenience you’ve experienced and are here to assist in resolving this matter promptly.
To access your account and investigate further, could you please confirm the following details:
- Full Name and Surname
- ID Number
- Name of the Bank Debited
- Debit Order Date
- Physical or Email Address
Once we have this information, we’ll ensure a thorough review of your account and get back to you with a resolution as soon as possible.
Thank you for your understanding, and we look forward to assisting you.
Regards,
Cell C | TM
Cell C | TM
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Dee P's updateReviewer Update
01 Dec 2024, 09:08My cell number was provided. I suggest you investigate
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Dee P's update01 Dec 2024, 09:08
Reviewer Update
My cell number was provided. I suggest you investigate
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Dee P's updateReviewer Update
03 Dec 2024, 11:20When I reply to your email asking you’ll to call at 3pm please do so instead of random times
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Dee P's update03 Dec 2024, 11:20
Reviewer Update
When I reply to your email asking you’ll to call at 3pm please do so instead of random times
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Dee P's updateReviewer Update
08 Dec 2024, 17:36I wish you’ll could stick to the times provided. Give me back my money!!! Why must I suffer or pay for non service
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Dee P's update08 Dec 2024, 17:36
Reviewer Update
I wish you’ll could stick to the times provided. Give me back my money!!! Why must I suffer or pay for non service
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Dee P's updateReviewer Update
08 Dec 2024, 17:37Call me tomorrow at 3.30pm tomorrow
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Dee P's update08 Dec 2024, 17:37
Reviewer Update
Call me tomorrow at 3.30pm tomorrow
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Dee P's updateReviewer Update
10 Dec 2024, 19:15Once again nobody called me at 3.30pm. Why am I begging for customer service??? You’ll choose all random hours then close my complaint and act like all is well. I would also like to get paid for not doing my job!!!
DP
Dee P's update10 Dec 2024, 19:15
Reviewer Update
Once again nobody called me at 3.30pm. Why am I begging for customer service??? You’ll choose all random hours then close my complaint and act like all is well. I would also like to get paid for not doing my job!!!
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Dee P's updateReviewer Update
15 Dec 2024, 15:24Still not resolved. Let’s escalate to the CEO unless you’ll can confirm Cell C policy is “who cares about customer satisfaction “
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Dee P's update15 Dec 2024, 15:24
Reviewer Update
Still not resolved. Let’s escalate to the CEO unless you’ll can confirm Cell C policy is “who cares about customer satisfaction “