DM
Delmont M

1 reviews | Active since Dec 2015

07 Jun 2023, 14:48

Cell C doesn't listen and continues despite case opened at the Information Regulator.

Even though I have opened a case against Cell C with the Information Regulator, the sales department continues to call me and force contracts on me. The ******* credit enquiry is still on my name and hasn't been remived as promised by the one manager who called me for the last incident. This time the consultant Mohammed had the nerve to hang up while I was still telling him why I'm not interested. Then when I called back, I got through to Ramaan, who was kind enough to listen and get team leader Kelvin to speak to me. I explained the whole situation to Kelvin and he tells me that the first consultant who called me today will need to be traced as Cell C sub contracts to sales call centers. This incident will be used as evidence in my case that Cell C doesn't listen and is still getting up to tricks here. Absolutely nonsense going on there.

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Replies (3)
DM
Delmont M's update07 Jun 2023, 15:27
Reviewer Update
I've actually submitted a report of tha incident to the investigator who's handling my case at the Information Regulator. Can't deal with this anymore
DM
Delmont M's update21 Jun 2023, 15:29
Reviewer Update
It appears that Cell C is willing to take on the Information Regulator as their Cell C Direct consultants have called me every week for the past three weeks, including today which ridiculous. Gift promised me that this wouldn't happen again and here it happens not once, but twice. I'v spoken to the Advocate at the Information Regulator and he advised me that Cell C is going to be served with a Notice. Perhaps now I'll be taken seriously.

DM
Delmont M's update23 Jun 2023, 11:50
Reviewer Update
Hi, another consultant asking from 084145 for contracts today at 11:37. And I thought Gify was going to look into this. Reported the matter to the Advocate handling thr case and this incident will be recorded along with the other calls.