cG
chantell G
1 reviews | Active since Feb 2015
11 Jul 2022, 10:21
Cell C doesn't know diffirence between bank and fibre account
I accidentally made a R2000 payment towards my fibre account on the 27th of July 2022. I immediately called Cell C to request a refund back into my bank account, I even emailed them the POP with my bank account details.
The first person told me it would be 24-48 hours. After a couple of days I phoned them back, and they rold me it would take 7-14 days for the refund
I phoned them today as it is 14 days today since requesting the refund. They said they made the refund in the form of credit into my fibre account. Now they need to open yet another case to refund the money back into my bank account (which was what they were suppose to do in the first plce), a process which is going to take another 7-14 days
I want my refund before close of business today, if they did their job as they were suppose to do, this case would have been solved already
Helpful (0)
Replies (13)0
Replies (13)
Cell C's replyOfficial
11 Jul 2022, 11:58Hi Chantell Goosen
Thank you for contacting Cell C.
We apologize for the unpleasant experience that you have had.
Our team will have the matter followed up and revert back.
Regards
^MP
Thank you for contacting Cell C.
We apologize for the unpleasant experience that you have had.
Our team will have the matter followed up and revert back.
Regards
^MP
Cell C's reply11 Jul 2022, 11:58
Official
Hi Chantell Goosen
Thank you for contacting Cell C.
We apologize for the unpleasant experience that you have had.
Our team will have the matter followed up and revert back.
Regards
^MP
Thank you for contacting Cell C.
We apologize for the unpleasant experience that you have had.
Our team will have the matter followed up and revert back.
Regards
^MP
cG
chantell G's updateReviewer Update
11 Jul 2022, 15:15That is what a manager told me as well when I phoned, and no one has come back to me since.
cG
chantell G's update11 Jul 2022, 15:15
Reviewer Update
That is what a manager told me as well when I phoned, and no one has come back to me since.
Cell C's replyOfficial
11 Jul 2022, 17:31You will be contacted and assisted.
^MP
^MP
Cell C's reply11 Jul 2022, 17:31
Official
You will be contacted and assisted.
^MP
^MP
cG
chantell G's updateReviewer Update
12 Jul 2022, 11:04Please sent me details on how I can cancel my fibre-to-the-home, have had enough of your incompentancy.
cG
chantell G's update12 Jul 2022, 11:04
Reviewer Update
Please sent me details on how I can cancel my fibre-to-the-home, have had enough of your incompentancy.
cG
chantell G's updateReviewer Update
14 Jul 2022, 12:45Till now, no one has phoned me back about my issue, when I phone, the managers are always busy, and everyone tells me that they promise they will phone me back. Lies lies lies
cG
chantell G's update14 Jul 2022, 12:45
Reviewer Update
Till now, no one has phoned me back about my issue, when I phone, the managers are always busy, and everyone tells me that they promise they will phone me back. Lies lies lies
cG
chantell G's updateReviewer Update
18 Jul 2022, 12:37Not yet, I'm waiting for my refund first
cG
chantell G's update18 Jul 2022, 12:37
Reviewer Update
Not yet, I'm waiting for my refund first
cG
chantell G's updateReviewer Update
19 Jul 2022, 06:13Done, still have no idea why this is even slightly related to the case, bit anyways, I have sent that POP through together with the POP for the R2K
cG
chantell G's update19 Jul 2022, 06:13
Reviewer Update
Done, still have no idea why this is even slightly related to the case, bit anyways, I have sent that POP through together with the POP for the R2K
cG
chantell G's updateReviewer Update
20 Jul 2022, 07:57Nobody phoned me. BTW, Cell C's network is so bad at my workplace, I rarely have access to the internet, and most of the time I do not receive calls. If you cannot get hold of me during the day, then you should try after 4pm when I'm home
cG
chantell G's update20 Jul 2022, 07:57
Reviewer Update
Nobody phoned me. BTW, Cell C's network is so bad at my workplace, I rarely have access to the internet, and most of the time I do not receive calls. If you cannot get hold of me during the day, then you should try after 4pm when I'm home
cG
chantell G's updateReviewer Update
03 Aug 2022, 08:17I want the CEO of Cell C's email address. Yet again, the refund was stuffed up, yet again. You are so incompetant, this is beign going on for more than a month.
cG
chantell G's update03 Aug 2022, 08:17
Reviewer Update
I want the CEO of Cell C's email address. Yet again, the refund was stuffed up, yet again. You are so incompetant, this is beign going on for more than a month.
cG
chantell G's updateReviewer Update
03 Aug 2022, 20:49Not yet resolved, funny how you make decisions to suite yourself
Anyways, after yet another round of emails and phonecalls and yelling today, the refund was suddenly approved. Why only now.
This case will only be resolved when the refund shows in my bank account, not when you feel you have done enough and are not willing anymore to resolve the issue
Anyways, after yet another round of emails and phonecalls and yelling today, the refund was suddenly approved. Why only now.
This case will only be resolved when the refund shows in my bank account, not when you feel you have done enough and are not willing anymore to resolve the issue
cG
chantell G's update03 Aug 2022, 20:49
Reviewer Update
Not yet resolved, funny how you make decisions to suite yourself
Anyways, after yet another round of emails and phonecalls and yelling today, the refund was suddenly approved. Why only now.
This case will only be resolved when the refund shows in my bank account, not when you feel you have done enough and are not willing anymore to resolve the issue
Anyways, after yet another round of emails and phonecalls and yelling today, the refund was suddenly approved. Why only now.
This case will only be resolved when the refund shows in my bank account, not when you feel you have done enough and are not willing anymore to resolve the issue
cG
chantell G's updateReviewer Update
03 Aug 2022, 21:12It is now been 14 days as advised after the last case you have closed as resolved🤔🤔, 14 days in which it should have reflected in my bank account as adviced, but still, only today the refund was approved, the last day by which the money should have been paid into my account as adviced.
How many 7-14 days as adviced should still lapse.........
How many 7-14 days as adviced should still lapse.........
cG
chantell G's update03 Aug 2022, 21:12
Reviewer Update
It is now been 14 days as advised after the last case you have closed as resolved🤔🤔, 14 days in which it should have reflected in my bank account as adviced, but still, only today the refund was approved, the last day by which the money should have been paid into my account as adviced.
How many 7-14 days as adviced should still lapse.........
How many 7-14 days as adviced should still lapse.........
cG
chantell G's updateReviewer Update
14 Aug 2022, 19:16Can I get an update please, on the 4th you said you will follow up, and that was the last feedback I got
cG
chantell G's update14 Aug 2022, 19:16
Reviewer Update
Can I get an update please, on the 4th you said you will follow up, and that was the last feedback I got
cG
chantell G's updateReviewer Update
16 Aug 2022, 09:25Anyone???? Any feedback on my issue
cG
chantell G's update16 Aug 2022, 09:25
Reviewer Update
Anyone???? Any feedback on my issue