Cell c doesn't keep clients up to speed and treats clients like *********

Nothing to complain about the service I have received from this particular branch and for cell c as a whole. we have had a contract and pay this contract monthly without fail except for once.we were completely unaware of this outstanding payment eventually having become aware of it we paid it. We became aware of it when we were on our way for an upgrade. This was the first of it we had heard full stop for years we have had the same contracts and have had magical service no problems up until now. We spoke to a lady called Mpho at bendor or offices in polokwane. we charge our phones and she was sure that the legalities would be sorted out by today and that they would keep us up to post. there is only one number for this department and it is completely ignored if somebody picks up the phone you are extremely lucky. I feel like we are being treated as ********* because of this discrepancy which is totally unfair. Nobody has gotten back to us and we are left hangingkeep us up to post which they have not done. are we waiting for the legalities against down name for one payment we were unaware of? We were now contacted and apparently there's payments that were not made that we were unaware of yet again. We are not asked to send our bank statements through to this branch in order to prove that we have been paying our cell c. I can't help it feel like I made to feel like a ********. We are hard-working people who have made sure that our bills are paid have there been a problem we should have been made aware of and have we not been made aware of personally then we cannot be held liable for miscommunications made by cell c. The contract is in Mr Pienaars name. Chat someone other than this person be contacted with Bill s that have been outstanding then it is not his problem that they have not been paid because he has not personally been made aware of. we are not being kept up to speed with a problem or treasured as customers that have been loyal to Cell c for many years now. this leaves me with a bad taste in my mouth and almost makes me want to go to another branch. Please if you do not contact the person who is liable for your bills, then you cannot hold them personally responsible for not paying them.