Cell C doesnt care about their clients.

Cell C has failed to debit my account due to a system error - they did not debit my account in March and now again in April as after a month they have not yet sorted out the problem. I have called customer care as this will impact my ITC report. I spoke to Katelgo Radebe who has assured me he has sent me a email confirming that it is a system error and to correct this he has to change my debit order date - no email has come through nor did he call me to back to confirm anything as discussed. I am disgusted at the customer service received and lack of efficiency in fixing a system error that will negatively impact their clients. I will never recommend Cell C or upgrade my current contracts with them after the term is completed.