AB
Alridge B

1 reviews | Active since May 2015

13 May 2015, 19:28

Cell C doesn't honour contracts or value customers

Cell C has increased my subscription on a 24 Month contract no matter that I was still contracted in for the initial agreed amount. The fact that this conflicts with our National Credit Act and Consumer protection Act does not matter to Cell C. I will be porting to another provider as soon as I can since my contract expires today. The final straw for me was Cell C taking away my Data Balance because according to them it was promotional data linked to the now expired contract. If this is the exacting behaviour demonstrated by Cell C, I will be just as exacting by not supporting Cell C anymore.

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Replies (1)
Cell C
Cell C's reply14 May 2015, 11:40
Official
Hello A1ridge,

Thank you for posting to us.

One of the consultants in the escalations team will contact you and assist with this matter. Do expect communication soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN