Cell C doesn't have Customer Care

<p>I have been a cell c customer since 2006 and have renewed my contract every year since then. My contract was renewed in December with an upgrade phone. On the 19 June my phones screen went black and my phone packed up. I phoned cell c and told them the problem. They had RAM Courier collect my phone and then sent it to cell c repair. I received a text saying that the phone had been assessed and I should contact cell c to accept the quote. On speaking to them they told me the lcd wasn't working because the screen had a crack. </p> <p> </p> <p>The phone DID NOT have a crack when it was collected at my house. And I have no way to prove it. I suppose that cell c has to let someone take the cost without it being them. I asked to speak to the retention dept and stated my case. They refused to fix my phone. I asked to speak to the manager, Kriyaan Naidoo but he was unavailable at first request then at the second request I was told he had already left. Mpho Mduleke showed no intention of helping me (please listen to the recorded call 8th july at 16:45). I told her that if she wasn't going to give me a suitable outcome I would like to cancel my contract. She said that I would need to pay the cancellation fee and that I asked her if I did that would she just be happy to lose a paying customer instead of retaining me and fixing my phone? To this she didnt answer.</p> <p>Mpho said that she would ask her manager Kriyaan Naidoo to call me Monday morning 11July. Today it is the 16th July and i have had no call from any cell c agent. </p> <p>Cell c doesn't care that I am a paying customer and wont repair a phone that I have only had since Dec andnever dropped! What is my next recourse for a company that has such little care for their customers? !</p>