cell c does not want to unblacklist my phone

i blacklisted my phone called cell c to UN-Blacklist it they told me about going to the police station to do affidavit for which i did and i faxed it when i called through they are transferring me every where at customer service then they tell me that they cant UN - blacklist my phone because i did not sent a copy of my i.d REALLY????<br> I am the contract account holder surely they should have my id copy and all my details since they debit the same phone they do not want to UN- blacklist i am paying for a phone i cant use..i also called in right now they told me the team leader is busy they will call me back..still waiting all the consultants where *********** as they are not sure about the processes and procedure for UN -blacklisting the phone..i was never told that i should also fax a copy of my i.d.i also went to South Gate Mall branch and gave them the blacklisting form again this time with the copy of my i.d that they needed still nothing no call was logged