FW
Fleur-Marise Williams

1 reviews | Active since Aug 2015

17 Aug 2017, 14:55

Cell C does not want to keep customers!

My cell phone contract expires next month. Usually I get a call from a cell representative asking if I want to upgrade. I contacted cellc to ask if I can get the August WiFi promotion as an upgrade. The consultant told me i can get the deal but need to wait for October to start making use of the service but I need to go on a open line with my current contract intill it expires. I'm not interested in getting an open line I was told I can get it capped on my contract value- what the heck must I do with 100mb for a month. I want the contract without havin to get an open line other wise accept this as my notice of cancellation

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Replies (2)
Cell C
Cell C's reply17 Aug 2017, 15:25
Official

Thank you for bringing this matter to our attention.

We do want to keep our customers as we continuously strive to keep our customers happy and satisfied. Apologies for the poor service.

One of our team members will contact you and assist.

Regards

Cell C | PN

Cell C
Cell C's reply18 Aug 2017, 07:38
Official

Lungi confirmed that she has contacted you and provided interim feedback.

Regards

Cell C | PN