1 reviews | Active since Jul 2016

06 Oct 2016, 15:54

Cell C does not want NEW Customers

<p>So I decided to switch to Cell C and call in to the call centre to obtain more info around what packages you offer and the actual process as I refuse to go stand in a queue in a store, the first consultant I spoke to kept on repeating everything I said, not sure if he had a hearing impairment or just incompetant, then after spending a few minutes with him he could not help me and then he had to transfer me to another department, guess what ... the other department could also not assist, thus I had to speak to 3 people to attempt to offer my bussiness to you, however I am pretty much decided, Cell C - NO NO !!!</p>

0
Replies (2)
Cell C
Cell C's reply06 Oct 2016, 16:10
Official

Thank you for posting to us.

We apologize for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard service we want for our customers.

One of our team members will contact you and assist. Do expect communication during the course of the day.

Regards

Cell C | PN

Cell C
Cell C's reply07 Oct 2016, 11:47
Official

Maropeng has been in contact with you to assist and advise on a way forward regarding this matter.

Regards
Cell C | PN