PA
Pam A

1 reviews | Active since Jul 2016

06 Jun 2017, 08:32

Cell C does not treat their clients fairly

<p>I submitted claim forms in March but no one bothered to get back to me. I then took it upon myself to write to Cell C one representative called me connected me to the insurance was assisted by Natasha who was suppose to get back to mr before end of business regarding with phones they have in stock but never did. I wrote to cell C again a guy called Skhumbuzo called me he told me they have changed administrators they no longer deal with finrite and that my agreement was with finrite not cell c. I paid excess and submitted my proof of payment to Natasha. i'm not interested in what goes on at cell c but if it affects me directly then there's a problem I've been without a phone which I'm paying for for 3months now and I'm not willing to wait for another month to get the phone.</p>

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Replies (3)
Cell C
Cell C's reply06 Jun 2017, 08:44
Official

Hi Londiwe

We'll follow up on this with matter with Finrite and assist. Do expect communication.

Regards

Cell C | PN

Cell C
Cell C's reply07 Jun 2017, 11:18
Official

Please be advised that Maropeng has escalated this matter to Csurance for further assistance and feedback will be provided.

Regards
Cell C | PN

Cell C
Cell C's reply08 Jun 2017, 07:30
Official

As per feedback, you have been contacted and assisted with this matter.

Regards

Cell C | PN