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NY
Neville Y

1 reviews | Active since Mar 2009

04 Mar 2019, 17:04

Cell C does NOT respond to messages I leave on its website

Ever Oct 2018 my LTE modem data reception has been deteriorating. I would love to address this with Cell C, my message on their website in Nov 2018 was promised a response and my message on 28 Feb last week was also promised a response but in neither case has Cell C actually contacted. I am trying to stay polite, so please Cell C, get a COMPETENT technician to contact me - one who does not think his client his ******** of datacoms - I want to have a sensible discussion aimed at fixing the issue before I start looking for another service provider. The connection stalls several times each day and sometimes breaks completely needing a reboot. Comms is lost on every device in the house so don't say if is my computer. I have 200Gig and B593 Huawei LTE modem.

0
Replies (3)
Cell C
Cell C's reply05 Mar 2019, 07:29
Official
Good morning Neville

We apologize for the manner in which this matter was handled and we'll ensure that you are contacted and assisted with this matter.

Regards       
Cell C | PN 

NY
Neville Y's update06 Mar 2019, 16:21
Reviewer Update
OK - no luck so far. Bongani phoned 14h30. I was in a meeting. He said I must contact him at 084135. My phone was not recognised because I phoned from a landline. My SIM card is in my modem. I was required to enter a cell number, but I don't know what it is. My only option was to try any one of the other call options. There I had to provide my info, and eventually was put through to support. I waited 10 minutes having to listen to muzak and gave up. There must be a better way for a ******llC phone to call for support! This is exactly why I have been reticent to get support. The chances of getting anywhere are so small. We have to start again - please do so.
NY
Neville Y's update08 Mar 2019, 10:48
Reviewer Update
Hello ........ Is anyone at home?