Cell c does not respond to emails

It seems you guys don't know how emails work, everything is being answered by a automated response which never mount to any result, feedback or follow up. Made a payment on a account because of your failure to debit it, mailed the proof to two different emails. See my Ref no ***. The reaction is must faster here then your emails that is provided by you. Phone me urgently as I want my line activated again like in yesterday.