Cell C does not respect for long term/loyal customers - service beyond poor

It is so disappointing and disheartening to deal with your customer service area - as a Cell C customer for over 12 years, unfortunately I now have to start looking elsewhere because your service is beyond disappointing.

I have been calling your customer service (at least 3 to 5 time a month) for the past three months and each time it takes no less than a month to resolve a query that should be sorted out in minutes.

The issue is that when pay my account by EFT and send you proof of payment - the allocation takes 3 to 4 weeks to properly show against my account. During this period my account appears to be in arrears, despite me having sent proof of payment and when your staff confirm that the amount is in your system (but not allocated).

To make matters worse, when I phone to follow up - even your verification process is not helpful. On more than one occasion, when I do the verification process and provide the correct ID, correct address and using the actual phone that is on contract - the Cell C team says I fail the verification test because I can't recall which bank I was using before 2010....this is beyond ridiculous!

I even went to the store, with the my ID and necessary documentation - it is now a month later, the situation is still not resolved!

My contract is due to end soon, I seriously doubt if I will renew - Cell C does not respect clients who have stayed with it for years!