Cell C does not provide feedback.

I wanted to upgrade my contract and was told by the store agent that I have 13 months remaining. I originally agreed to a month to month contract when the customer agent contacted me. Regarding my reference number *** on my number ***, I contacted Cell C on the 10/01/2024 to follow up. I was told by the first customer agent that the retention has been closed and when I enquired what that means, I was told that my contract has been cancelled. I then went through security questions and somehow failed although I answer the same questions very often. I called back again and spoke to another consultant who advised that the case has been closed and that I should go into the store to listen to the recording as I agreed to the terms and conditions. For starters, Cell C customer service should give their clients feedback with regards to reference numbers especially when they close cases - they also mention that a customer service agent will contact you. Secondly, I do not have time to go into a Cell C store, wait in a queue to listen to the recording (This should be available online / email / or when speaking to a consultant. Thirdly, I agreed to the terms & conditions when the consultant confirmed that the contract was month to month (I was paying R99 for my contract and this changed to R189 - I surely would not agree to R189 for 24 months). If Cell C is willing to loose a customer (I have 3 contracts & a fibre line), then so be it - I will complete all my contacts and then cancel them - I am sure Cell C does not mind losing one customer.