Cell C does not need new business

My contract has just expired and I haven't had the chance to upgrade to a new contract yet, however, today 8 May 2025, I received a call from Cell C asking me if I want to upgrade. I thought it good to listen to the lady explaining all the packages that she currently have. When I confirmed that she is welcome to go ahead with the upgrade, she told me my account is closed and also handed over. I am sitting with my account right in front of me explaining to her that I just made a payment now before she phoned and that my account is 100% up to date. She then told me that if I make payments myself, I must make a R70 excess payment just to make sure my account is 100%. If this is how this company is going to treat a client that has been with them for the past 30years, then I would rather close this account and go the a company that actually wants to have me as a client. It looks like loyalty these days cost nothing and does not count at all!!!@!@!