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jacques E
1 reviews | Active since May 2013
09 Feb 2020, 20:35
Cell C does not know the meaning of customer service
My 3 month old phone became faulty so i booked it in because i had no other choice. Cell C will NOT exchange due to "company policy" DESPITE the fact that it goes against the consumer protection act. I got my phone back, it worked for 2days and has the EXACT SAME PROBLEM now. I contacted them and was told i have to book it in AGAIN.. This is utter bull**** and i WILL NOT leave it there. I INSIST on a new device.
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Replies (2)
Cell C's replyOfficial
09 Feb 2020, 21:30Good day Jacques
Thank you for bringing this matter to our attention. We sincerely apologize for the unpleasant experience.
We will refer this matter to our Support Team. Do expect our call tomorrow morning.
^NT
Thank you for bringing this matter to our attention. We sincerely apologize for the unpleasant experience.
We will refer this matter to our Support Team. Do expect our call tomorrow morning.
^NT
Cell C's reply09 Feb 2020, 21:30
Official
Good day Jacques
Thank you for bringing this matter to our attention. We sincerely apologize for the unpleasant experience.
We will refer this matter to our Support Team. Do expect our call tomorrow morning.
^NT
Thank you for bringing this matter to our attention. We sincerely apologize for the unpleasant experience.
We will refer this matter to our Support Team. Do expect our call tomorrow morning.
^NT
jE
jacques E's updateReviewer Update
09 Feb 2020, 21:55The only thing that the support team will tell me is that i jave to book it in for repairs to be assessed...and this is not acceptable. I am phoning the manager of the store tomorrow and telling him he has untill 2pm to fix this and get me a new phone
jE
jacques E's update09 Feb 2020, 21:55
Reviewer Update
The only thing that the support team will tell me is that i jave to book it in for repairs to be assessed...and this is not acceptable. I am phoning the manager of the store tomorrow and telling him he has untill 2pm to fix this and get me a new phone