GD
Gabriele D

1 reviews | Active since Feb 2015

23 Feb 2015, 13:06

Cell C does not intend keeping promises.

I changed to Cell C two years ago because they were the cheapest, and offered me the most flexibility on contract and phone combinations. <br> In January, this was all still intact. Then, on 2 February, being due for an upgrade, after spending 3HOURS in their store, filling out forms, waiting on them to get confirmation of details (which they can only get per email, they can't speak to their colleagues!?), which took anywhere between 10 and 30 minutes, I was told that the iPhone 6 was no longer available on this contract.<br> I then took to social media, and was contacted (lots of missed calls from them with no contact number, email or name to return the call to) finally on 6 February promising me my phone on the contract I wanted. Then for a week I heard nothing from them, so I went back to the store, who then said there was no record of such agreement. I contacted Derrick Makhubele, in their Escalations department, who was off for the week. Finally got hold of him on 16 Feb, who said he'd contact me as soon as there was stock. <br> No reply again, so I called again today. The reply was : Sorry, that was last month's deal. It's no longer available. <br>

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Replies (1)
Cell C
Cell C's reply23 Feb 2015, 13:23
Official
Hello gabrielevond,

Thank you for posting to us.

A follow up request has been sent and feedback will be provided. Do expect communication soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN