Cell C does not honour client promises

I recently complained about Cell C charging me more than double my monthly premium in the final month of my contract. I was assured by Mpho that the bill would be revised and I would only be required to pay R99, thereafter the prorated credit of R49.50 would be processed and I would be refunded.<br> <br> Instead of my refund, I received an invoice advising that the amount due is now in arrears - even though I had paid this! I forwarded the proof of payment to cell c and requested the refund be processed as this had not been done in 2weeks. <br> <br> I received a call from the call center advising that they cannot help me since they have the incorrect information on their system and that I would have to go through another process of calling the customer services team to get my money back. <br> <br> I informed her that the information should be communicated to the email address that they have on the system, to which she refused.<br> <br> This is unacceptable. All I want is my money back, I don't need anything else from cell c, I really have had enough of them.