Cell C does not have or show any Care towards clients

After 16 years, I had to cancel my contract today simply because they questioned my integrity, and failed to meet my expectations. As custodians of my account, I expect them to take a level of accountability when ***** happens on my account. Just like any other provider would. When I mentioned to the agent that Vodacom does do that, ie. will investigate the matter and will reimburse if it was found to be *****, she shared that they don't, as she knows that as she is also a Vodacom client. Cell C obviously got issues if their own staff have competitors contracts!

Cell C says that Content services is a 3rd party service, so they can't help me. No refund for me, even though it was *****. Doesn't Cell C insure against such things (*****). Guess they don't! Or Guess they don't care!

Cell C is so ridiculous, that after I cancel, they send me an sms survey asking "did we do a great job". Wow! They really don't have a clue about customer experience.