GM
Gladys M

1 reviews | Active since Aug 2018

01 Aug 2018, 16:19

Cell c does not deserve the network

The day of my horror. On the 25tg may 2018 I was at work and was appalled by 2 debit orders from cell c. Because I had no contract with them, after work I immediately rushed to one of their stores in polokwane to enquire on the unknown debit orders. To my suprise I found I had taken a contract for 2 cellphonea which costs around 2500 inclusive of insurances. All these contracts were taken at canal walk Johannesburg and the very same day they were taken I was at work in polokwane. I then tried to call the person with the number provides on the contract but no answer. The lady in the store adviced me to make an affidavit aswell as a bank statement then she will send those documents to cell c ***** department. I did that on the 28 may. Come June 25th debit order again July same thing I then tried calling their ***** department on ********** 200 they never pick up and mind you I have never in my life had a contract with cell c because I never trusted them not have I ever app**** for one.

When you try to reverse the debit orders the bank says they don't reflect on their system yet the money is gone from your account.

Cell c must just be shut down it does not deserve network. I cannot be paying such a lot of money for phones I don't have that's actually ridiculous. I have always maintained a clean credit record but ever since I met with the demon cell c I'm now blacklisted in just 3 months.

You really know how to mess people's finances. I'm tired of trying to fix the mass I don't know of.

People need to stop using this network. I have never used it yet I'm still a victim of paying for things i never received not wanted. Cell c needs to be shut down.

0
Replies (3)
Cell C
Cell C's reply02 Aug 2018, 07:12
Official

Good morning Gladys

You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the poor service.

A team member will contact you and assist.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply02 Aug 2018, 09:29
Official

As per feedback, please forward the required documents to Danielle and she will assist further with this matter.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply06 Aug 2018, 11:21
Official

Danielle has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN

Best regards,