1 reviews | Active since Jul 2016

11 Sept 2017, 10:32

Cell C does not deliver on customer's requirements yet again!

Cell C can definitely create chaos with a simple upgrade. They split your contracts on their own accord without advising you, resulting in your account going into arrears as you are unaware of two accounts, They then place a call barring on your contracts. The send you statements in a format that is not readable which further hinders you paying the correct amount. Requested for the accounts to be amalgamated, still not done. Logged the query for resolution, Cell C promise 24 hour turnaround, 5 days later, no resolution. After being a loyal customer for more than 12 years, will definitely take my business elsewhere.

Highly annoyed with Cell C.

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Replies (1)
Cell C
Cell C's reply11 Sept 2017, 10:46
Official

Good morning Lorraine

We are sorry to hear that you have received unsatisfactory service. This is definitely not the kind of service we wish to offer to our valued customers.

One of our team members will contact you and assist.

Regards

Cell C | PN