Cell C does not care about their customers

my cellphone was still under warranty and it had stopped working. i took it through to cell c centurion mall so they could send it in for repairs. the first time i went i was told that they couldn't take it as they couldn't access their safe. and to bring it back the next day. the second time i went i was told i need to bring the charger with (no mention of this the previous day) even though the problem was not power or battery related. They finally took it and sent it for repairs. on the 8th November i got confirmation from Samsung that the repair was successfully completed. i waited a few days and reached out to Cell C and all they said is they have not received it and that i should get feedback by Friday. skip to friday and no feedback so i call them and i get told its still not back with them. no offer to help, no offer to follow up. a week later i call them again today and the response i get is once again they have still not received it. and once again nobody seems to care that its been 2 weeks since the item was repaired and they still dont have it back. they cant be bothered to check what is going on. they just dont care about their customers.