Cell-C does not care about customer service or customer respect - Stay away from them - the worst of the lot

30.09.17 paid Cell-C R1099 upfront for a fibre to the home special. First 3 months free fibre. Dec2017 had to visit Vumatel offices myself to find out about installation in JukskeiPark Randburg 25.01.18 fibre installed through OpenServe not Vumatel with Cell-C Three free months fibre means first instalment due end of May2018 I was told the deposit of R1099 will be used for first instalment so first time to debit my bank account would then be end of June2018 28.02.18 R1099 debit order out of my bank account 23.03.18 request Cell-C to transfer fibre line as we moved to Ferndale Randburg 31.03.18 R1099 debit order out of my bank account Tue 03.04.18 + Fri 06.04.18 go to Cell-C Midrand service centre to sort matter of debit order out & transfer of line as have had no response from cell-c about transfer Client Service confirm account should be based on special from Sep2017 but was not loaded correctly & they have arranged Credit Note to go onto account for incorrect debit orders & Cell-C will contact me to sort matter out However they cannot find the R1099 deposit from Sep2017 that is not on my account 17.04.18 send letter of cancellation to every cell-c email address I have plus email addresses on their fibre website & instruction that any agreement for cell-c to debit my account is withdrawn & they do not have authority to debit my account No response from cell-C in month April, about transfer, credit note or cancellation Have not had fibre service at new house since moving in 23.03.18 & have no idea if service at old house has been suspended 26.04.18 R1099 debit order out of my bank account

I have reversed all debit orders out of my bank account, at a cost to me My only option now is to take the matter up with ICASA ombudsman